Now Hiring - Healthcare Community Liaison (Ohio) in Columbus, OH

About us

Founded in 2017, Boulder Care is a digital clinic offering long-term addiction treatment grounded in kindness, respect, and unconditional support. Our program is designed by addiction medicine specialists and people with lived experience of recovery. It is rooted in years of clinical expertise, proven research, and learnings from our participants.

Our mission is to improve the lives of people with substance use disorders. We provide the medication, resources, and support to help our participants succeed on their own terms, wherever they are in their journey.

Backed by world-class investors like Qiming Venture Partners (US), Goodwater Capital, Laerdal Million Lives Fund, First Round Capital, Greycroft, Tusk Venture Partners and Gaingels, with $50M in funding, Boulder is in an exciting stage of rapid growth.

About this role

Boulder Care is seeking a Community Liaison to join the Community Engagement Team. You will have the opportunity to build relationships, engage with community stakeholders, and ultimately advise our mission of promoting a care model for substance use disorder grounded in empathy and unconditional support. This position works in the communities of their state to build working relationships with a large network of potential partners including referrers, patient resources and advocates working to advance harm reduction principles.

While in this role, you should be comfortable working with a variety of stakeholders and comfortable working with a considerable amount of autonomy in organizing and prioritizing outreach.

Success in this role

Community Outreach Essential Functions - 75%

• Conduct outreach to local and regional partners to develop, improve, and sustain relationships, including but not limited to healthcare providers, community agencies, correctional facilities, treatment facilities and other referral sources
• Coordinate efforts to manage and grow enrollment for targeted regions, including tracking and ensuring systematic outreach to encourage referrals
• Evaluate and track effectiveness of outreach activities
• Identify leads for expansion of services and develop strategy in assigned areas
• Provides initial case consultations to patients and their families through video technology, telephone calls, and in-person visits
• Establishes and maintains relationships with community resources
• Assists with community outreach and education regarding Boulder Care’s services
• Meet or exceed established enrollment targets

Planning & Documentation Essential Functions - 15%

• Completes documentation within 48 hours
• Assumes other duties in support of organizational needs
• Consistent planning, tracking and documenting of activities
• Weekly meetings with state based teams, enrollment leads, and others

Project Management Essential Functions - 10%

• Coordination with teams across different regions to align resources and projects
• Create 6 to 12 month statewide plans in collaboration with clinical staff and leadership

Requirements for the role

• We are currently only hiring candidates located in Ohio. Applicants must reside and work in this state to be considered for this position
• Proven track record of building referral base and relationships, such as business development and/or sales, community outreach or referral management for a hospital system
• Current driver’s license, proof of acceptable automobile insurance coverage, and reliable transportation
• Excellent oral and written communication skills required including well-developed public speaking skills
• Thrives in a fast-paced, technical, and mission-focused environment
• Must have general computer skills and a working knowledge of the internet and the ability to independently learn and use Google Suite and Salesforce
• Ability to take initiative and work autonomously
• Demonstrates high ethical standards of behavior
• Regularly demonstrates Boulder’s core values
• Willingness to work flexible hours, including evenings and weekends as required

Nice to have but not required

• Previous knowledge of, and passion for Substance Use Disorder highly preferred
• Experience in hospital discharge planning, case management or behavioral health
• Experience working within or directly with one or more of the large safety net hospitals in the region
• Experience with digital outreach and advocacy is a plus
• Bilingual in English and Spanish is highly preferred

Work Environment

This position will require up to four days per week working in the community. The remainder of the work week will be a remotely-based home office environment. Regional travel may be required up to 10% of the time.

Boulder Care employees are free to use our river-front HQ located in Portland, OR whenever they would like.

Expected hours of work

This is a full-time position expected to work 40 hours a week. Team members may work with their managers to adjust work hours to suit the needs of the position. Team members may be asked to work additional days as work demands require.

Compensation

This is an exempt position. Starting salary is based on the selected candidate’s qualifications and experience. To counter pay inequality and uphold internal parity, we use a nonnegotiable starting salary system, while benchmarking our pay to competitive markets.

Hiring Timeline

• Phone Interviews (30 min): Feb 10-17
• Video Panel Interviews (1 hour): Feb 22-Feb 24
• Start Date: March 20, 2023

Some of Boulder’s amazing benefits for regular, full-time employees

• Contribution to meaningful, life-saving work!
• Health coverage through Regence. Dental and vision coverage through Guardian and VSP
• Boulder Care pays 99% of monthly premiums for individual employee coverage
• Boulder Care pays 60% of monthly premiums for dependents
• Behavioral health provider benefits
• Mental Health Services including Doctors on Demand and EAP
• “Take What You Need” PTO (4-5 weeks per year)
• 9 Paid Holidays per year
• 12 weeks of 100% paid parental leave for the birth or adoption of a child (after 6 months of employment)
• Up to 5 days (i.e. 40 hours) of sick leave accrued per year
• 401(k) retirement savings
• Remote friendly with hardware provided to complete your work duties

Our values

• The people we care for always come first
• Our opportunity is also our duty, in service to others
• Share facts to change minds, instill empathy to change hearts
• Move the industry forward: follow the data
• Strong individuals, stronger together

Why work at Boulder?

• Make a difference. The devastating impact of the opioid crisis, “war on drugs,” and care gaps for the underserved are at the forefront now more than any time in US history. By bringing care to more people, we are changing and saving lives. Value-based partnerships help move the industry forward toward a more modern, compassionate, and equitable healthcare system.
• Build your career with talented peers. Boulder brings together a diverse team of expert clinicians, technologists, researchers, and business strategists aligned under a common mission. Boulder’s clinical teams are the leading voices in addiction medicine and industry transformation. Our technology leadership has built products and services that scaled to hundreds of employees and hundreds of millions of end-users. Our team is wholly driven by mission, recognizing that our immense opportunity is also our duty to serve others.
• Grow with us. Boulder is a Series-B-stage, venture-funded company supported by some of the best investors in the country. Together, we're building a massive business through social impact. According to White House estimates, the opioid crisis cost the US $500 billion in 2015. A member with untreated opioid use disorder (OUD) drives 550% greater healthcare costs to payers than the average member (UHC analysis, 2019). Boulder partners with leading commercial and Medicaid health plans to bring better experiences and effective services to their members, significantly reducing costs and sharing in the economic savings we create.

Boulder Care believes the people who manage our product and team should be representative of those who use the platform. This includes people from backgrounds that are historically underrepresented in the industry. We celebrate differences and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, citizenship, marital status, disability, gender identity or veteran status. If you are a qualified person with a passion for what we do, please apply! To get more details about who we are and our employee benefits, check out Working at Boulder.